Return & Refund Policy

At Outletwala, every item is inspected before dispatch to maintain high quality standards. Please review our official policy regarding returns, refunds, and exchanges below.

1. No Refunds/Exchanges for Personal Preference

• We do not accept returns, refunds, or exchanges due to personal disliking, change of mind, or accidental orders.

• Please read product specifications and descriptions carefully before completing your purchase.

2. Valid Proof Required (Damaged or Wrong Items)

We will process a replacement or refund only if valid video or photo proof is provided:

• Unboxing / Issue Proof: You must submit a clear video or photos clearly showing the damaged, defective, or wrong item along with the shipping box label.

• Submission Channel: All claims and proof must be emailed directly to support@outletwala.com or sent to our official WhatsApp support line.

3. 7-Day Refund Processing

• Approved Refunds: Once your video proof is reviewed and approved by our quality control team, your refund will be processed and issued within 7 days of your request.

• Payment Methods: Refunds will be credited directly via Bank Transfer, JazzCash, or EasyPaisa.

4. Non-Eligible Claims

Claims will be rejected if:

• No video/photo proof is provided via email.

• Damage was caused by customer misuse or improper handling.

• The request is based on personal disliking or preference.

5. How to Submit a Claim

If you received a defective or incorrect item, email us immediately:

• Email: support@outletwala.com (Attach your Order ID + Video Proof)

• Address: Office No 3, First Floor, New Lalazar, Rawalpindi, Pakistan